Frequently Asked Questions

About our products

Are your products genuine?

Yes. Every product we sell is a sealed, branded pack from the brand named on the product page: GROOTS, UrbanGabru, VN Care and Murti Export.

How do I use the GROOTS foot pads?

Wash and dry your feet, place a pad in the centre of an adhesive sheet, press it onto the sole of your foot and go to sleep. Remove it after 6 to 8 hours and rinse your feet. One box of 20 pads covers 10 nights when you use one on each foot.

Why does the foot pad turn dark overnight?

The pad soaks up moisture and sweat from your feet through the night. That moisture reacts with the vinegar powder inside and turns the pad brown or dark. This is normal.

How often can I use the charcoal peel off mask?

Most people use a peel-off mask once or twice a week. Do a patch test on your inner arm 24 hours before first use, and keep the mask away from your eyebrows, hairline, eyes and lips.

Where is the LI4 point?

Press your thumb against the side of your index finger. The LI4 point is at the highest point of the muscle between them. Place the clip there for a few minutes, then switch hands. Do not use the clip during pregnancy.

Where can I use the knee patches?

They are shaped for the knee and fit all knee sizes, and you can also use them on your back, neck, elbows and other joints and muscles. Apply on clean, dry skin and never on wounds or broken skin.

Can these products replace medical treatment?

No. They are everyday self-care products. If you have a health condition or ongoing pain, please follow your doctor's advice.

Need more help?

Write to us through our contact page and we will get back to you.